Frequently Asked Questions
Everything you need to know about your high-performance cycling gear.
How long does shipping take for WHEELTOP orders?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return policy for cycling components?
We offer a 30-day return policy for unused items in their original packaging. Please ensure all components are unmounted and in new condition to receive a full refund.
Do WHEELTOP products come with a warranty?
Yes, all WHEELTOP drivetrain components and accessories are covered by a 2-year manufacturer warranty against defects in materials and workmanship.
Are your electronic shifting systems compatible with all bike frames?
Our wireless systems are designed for universal compatibility with most standard road and mountain bike frames. Please check our compatibility guide for specific bottom bracket and derailleur hanger requirements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.