Returns & Exchanges
At WHEELTOP, we stand by the performance of our cycling components and offer a 30-day return window for products in original, unused condition. Whether you are upgrading your drivetrain or selecting new gear, we ensure a seamless exchange process to keep you riding.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all manuals, tools, and small parts are included to avoid restocking fees.
Ship to WHEELTOP
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our distribution center.
Inspection and Refund
Once our technicians verify the component's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing